kiss916 Privacy Policy

1 Data Controller

kiss916 is the data controller responsible for personal data collected through the kiss916 Platform at kiss916.club. As data controller, kiss916 determines the purposes for which and the means by which personal data is processed, and is responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

References to "kiss916", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the kiss916 Platform. References to "you" or "your" refer to any individual who accesses, browses, registers on, or uses the kiss916 Platform.

2 Personal Data We Collect

kiss916 collects personal data through the following channels: information provided directly by you during account registration, information generated through your use of the Platform, and information received from third parties such as payment processors and identity verification services.

Registration and Account Data:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (for age verification purposes);
• Email address;
• Malaysian mobile phone number;
• Residential address;
• Username and (hashed) password.

KYC and Identity Verification Data:

• Copies of government-issued identity documents (MyKad, passport, driving licence);
• Proof of address documents;
• Payment method ownership documentation.

Transactional Data:

• Deposit and withdrawal amounts, dates, and payment method details (partial card or e-wallet identifiers);
• Game activity, betting history, and wagering records;
• Bonus claim and wagering fulfilment records.

Technical and Usage Data:

• IP address and approximate geolocation;
• Device type, browser type, and operating system;
• Pages visited, session duration, and click-stream data;
• Cookie identifiers and similar tracking technologies.

Communication Data:

• Records of live chat, email, and other support communications with the kiss916 team;
• Feedback and survey responses where voluntarily submitted.

3 How kiss916 Uses Your Personal Data

kiss916 uses the personal data it collects for the following purposes:

• Account management: To create, operate, maintain, and administer your kiss916 account, process your kiss916 login sessions, and provide access to Platform services;
• Identity and age verification: To verify your identity and confirm that you are 21 years of age or older, as required for participation in online gaming activities;
• Payment processing: To process deposits and withdrawals in MYR via Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and other accepted payment methods;
• Fraud prevention and security: To detect and prevent fraud, money laundering, multi-accounting, bonus abuse, and other prohibited activities;
• Legal and regulatory compliance: To fulfil kiss916's obligations under applicable gaming regulations, anti-money laundering requirements, and other legal obligations;
• Customer support: To respond to enquiries, resolve disputes, and provide assistance via live chat and email;
• Responsible gaming: To monitor gaming behaviour and identify patterns that may indicate problem gambling, and to apply self-exclusion or other responsible gaming tools where requested or necessary;
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the performance and user experience of the kiss916 Platform;
• Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or features on kiss916, where you have not opted out of such communications.

4 Legal Basis for Processing

kiss916 processes your personal data on the following legal bases:

• Contractual necessity: Processing necessary to perform the contract between you and kiss916, including operating your account, processing transactions, and providing Platform services;
• Legal obligation: Processing necessary to comply with applicable legal and regulatory requirements, including KYC, anti-money laundering obligations, and gaming licence conditions;
• Legitimate interests: Processing carried out in the legitimate interests of kiss916, including fraud prevention, Platform security, and service improvement, where such interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given consent, including the use of non-essential cookies and the sending of direct marketing communications. You may withdraw consent at any time.

5 Sharing Your Personal Data

kiss916 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data may be disclosed in the following circumstances:

• Payment processors: Payment service providers required to process your deposits and withdrawals, including Touch n Go, Boost, GrabPay, and banking partners such as Maybank, CIMB, and Public Bank;
• Identity verification services: Third-party KYC and identity verification providers engaged to assist with age verification and document authentication;
• Game providers: Game studios and content providers (e.g., Pragmatic Play, PG Soft, Habanero) whose games are integrated into the kiss916 Platform may receive limited session data necessary to operate their games;
• IT and hosting providers: Cloud hosting, content delivery, and infrastructure providers who process data on kiss916's behalf under data processing agreements;
• Legal and regulatory authorities: Government bodies, law enforcement agencies, and gaming regulators where disclosure is required by law, court order, or regulatory direction;
• Professional advisers: Lawyers, accountants, and auditors engaged by kiss916, subject to professional confidentiality obligations.

Where kiss916 shares data with third-party processors, it ensures that appropriate contractual safeguards are in place to protect your personal data.

6 Cookies and Tracking Technologies

The kiss916 Platform uses cookies and similar tracking technologies to provide a functional and personalised user experience. Cookies are small text files stored on your device by your web browser when you visit kiss916.club.

kiss916 uses the following categories of cookies:

• Strictly necessary cookies: Essential to the operation of the Platform, including session management, security features, and maintaining your kiss916 login state. These cannot be disabled without impairing Platform functionality;
• Performance and analytics cookies: Collect anonymised or aggregated data about how visitors use the Platform, which pages are visited most frequently, and where errors occur. Used to improve Platform performance;
• Functional cookies: Remember your preferences (such as language, display settings, and responsible gaming tool configurations) to provide a more consistent experience;
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of marketing campaigns. These are used only with your consent.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the kiss916 Platform, including your ability to remain logged in between sessions.

7 Data Security

kiss916 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the kiss916 Platform — the same standard used by Malaysian banking applications including Maybank2u and CIMB Clicks;
• Encryption of passwords using industry-standard hashing algorithms; passwords are never stored in plain text;
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need;
• Regular security assessments, vulnerability scanning, and penetration testing;
• Monitoring systems to detect unusual login activity and potential account compromise.

While kiss916 takes reasonable steps to protect your data, no system can guarantee absolute security. Players are encouraged to use strong, unique passwords for their kiss916 login, enable any available account security features, and log out of their account when using shared devices.

8 Data Retention

kiss916 retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, and in any event for the minimum periods required by applicable law and regulatory obligations. Specific retention periods include:

• Account data: Retained for the duration of your active account relationship with kiss916 and for a minimum period of five years following account closure, in accordance with standard anti-money laundering record-keeping requirements;
• Transaction records: Financial transaction records are retained for a minimum of seven years as required by applicable financial regulations;
• KYC documents: Retained for the duration of the account relationship plus five years following closure;
• Support communications: Retained for up to two years following resolution of the relevant enquiry or complaint;
• Technical and usage data: Retained in anonymised or aggregated form for analytical purposes; identifiable usage data is typically retained for up to 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with kiss916's data destruction procedures.

9 Your Data Protection Rights

Subject to applicable law, you have the following rights with respect to your personal data held by kiss916:

• Right of access: You may request a copy of the personal data kiss916 holds about you;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to kiss916's legal retention obligations;
• Right to restriction: You may request that kiss916 restrict the processing of your personal data in certain circumstances;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to object: You may object to the processing of your personal data where kiss916 relies on legitimate interests as the legal basis;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the kiss916 support team via live chat or by email at [email protected]. kiss916 will respond to all valid requests within 30 days. Requests may require identity verification before processing.

10 Children's Privacy

The kiss916 Platform is strictly intended for adults aged 21 years and above. kiss916 does not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If kiss916 becomes aware that personal data has been collected from a person under the age of 21, the Account will be immediately closed, all associated funds will be returned to the registered payment method where verifiable, and the data will be deleted promptly.

If you believe that kiss916 may have inadvertently collected data from a minor, please contact us immediately at [email protected].

11 International Data Transfers

As an online platform serving Malaysian players, kiss916's operations may involve the transfer of personal data to service providers and infrastructure partners located outside of Malaysia. Such transfers may include data hosted in cloud servers in Singapore, the European Union, or other jurisdictions.

Where personal data is transferred outside of Malaysia, kiss916 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that impose data protection obligations equivalent to those required under applicable Malaysian law.

12 Changes to This Privacy Policy

kiss916 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised "Last Updated" date. Where changes are material and adversely affect your rights, kiss916 will notify registered Players via the email address associated with their Account, where practicable.

Continued use of the kiss916 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. Players are encouraged to review this page periodically to remain informed about how kiss916 handles personal data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or kiss916's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat widget on the kiss916 Platform;
• Email: [email protected]

kiss916 is committed to addressing all privacy-related enquiries promptly and transparently. Where you have submitted a data subject rights request, kiss916 aims to respond within 30 calendar days, and will notify you if additional time is required.